Join Operation ABLE


The mission of Operation ABLE is to provide employment and training opportunities to job seekers from economically, racially and occupationally diverse backgrounds. ABLE is equally committed to serving Massachusetts and other New England employers by providing well-qualified candidates to meet their employment needs and by training employees to have the updated skills needed to be as productive as possible at their jobs.

DIRECTOR - Senior Community Service Employment Program (SCSEP)

Posted 10/28/2021

The Senior Community Service Employment Program, (SCSEP) is a federally funded, community service and work-based job training program for those 55 years old and up. Its mission is to help foster individual economic self-sufficiency and promote useful opportunities in community service assignments.

SCSEP Director 
Reporting to the Chief Program Officer


  • Manage contract activities and ensure obligations are being met.
  • Monitor the achievement of performance expectations and goals of the program.
  • Prepare and monitor budgets and have an understanding of direct and indirect costs and allocated expenses.
  • Hire, train, and mentor staff.
  • Initiate and set goals for staff and ensure staff are meeting program and contract requirements.
  • Develop and maintain knowledge of program orientation and training content.
Daily and Monthly Responsibilities
  • Build and lead an effective team dedicated to fulfilling the mission of the program through training staff and monitoring employed program participants.
  • Prepare and submit required reports to state and federal agencies and partners.
  • Develop and maintain alliances and collaborations with other community-based organizations, workforce development agencies, and educational institutions.
  • Responsible for developing marketing strategies and identifying customers for outreach.
  • Ensure data collected and database are accurate.
Skills and Experience
  • Bachelor’s Degree required
  • 5-8 years’ experience in prior management role required
  • Strong leadership skills
  • Strong analytical and organizational skills
  • Eye for detail and accuracy
  • Excellent oral and written communications skills.
  • Ability to work on own with minimal supervision.

Employee benefits include paid national and state holidays, as well as vacation, sick leave and personal time off, employer contributions to health insurance and 403(b) retirement plans, and paid life and long-term disability insurance.

Grants Officer

Posted 11/04/2021

Grants Officer
Reporting to the Chief Program Officer


The Grants Officer is responsible for researching, developing, and submitting public and private grant proposals, executing public grant contracts, and coordinating grant reporting. Principal responsibility includes grant proposal preparation, submission, and coordination of reporting according to tight funder deadlines. Reporting to the Chief Program Officer, the Grants Officer works closely with the CEO, the Finance Department, Managing Directors, and Program Managers.

The Grants Officer identifies and researches new foundation prospects; prepares letters of interest, proposals, and applications for current and new foundation partners; and oversees ongoing communication and stewardship with partners.  S/he seeks to match the agency’s programmatic funding priorities with donor interests and works closely with the CPO to ensure that ABLE meets its annual fundraising goals.

Specific Responsibilities

  • Conduct research on potential foundation and corporate donors, leveraging relationships and outreach by the Chief Executive Officer, Chief Program Officer, Board Directors, and other relationship managers.
  • Develop and write letters of interest, applications, and grant proposals to private foundations and other grant-making organizations, persuasively communicating the organization’s mission and programs to potential funders
  • Identify public funding opportunities and manage grant proposal submissions to include:
    • Working with CPO, CEO, and Program Managers to determine concept;
    • Gathering information from employers, partners, and ABLE staff;
    • Writing drafts;
    • Coordinating the development of budgets with the CPO and CFO;
    • Copyediting and proofreading drafts and final narratives
  • Assemble and submit grant requests, including proposal narratives, budgets, and attachments
  • Track public and private grant activities including all new and existing grant funding and refunding deadlines in the development database. Maintain a shared calendar to ensure timely submission of grant proposals, letters of inquiry, and reports
  • Attend bidders’ conferences
  • Complete routine administrative responsibilities as needed, such as filing, photocopying, routine donor correspondence, and database management
  • Prioritize projects to keep multiple projects moving in a timely manner
  • Perform all other duties assigned by supervisor

Skills and Experience

  • Bachelor's degree required with major in communications, English, journalism, or similar field preferred
  • Minimum two years grant writing, copyediting, proposal development, and submission experience
  • Skills in data and customer relationship management software strongly preferred
  • Excellent project coordination and research skills
  • Excellent writing and communication skills with experience collaborating effectively with staff across departments
  • Strong interest in the field of workforce development
  • Demonstrated ability to persuasively articulate an organization’s mission, program objectives and funding needs to a range of potential donors
  • High level of personal and professional accountability
  • Excellent Microsoft Office skills; prior experience with Adobe Creative Suite desktop publishing tools preferred

Employee benefits include paid national and state holidays, as well as vacation, sick leave and personal time off, employer contributions to health insurance and 403(b) retirement plans, and paid life and long-term disability insurance.

SCSEP Program Assistant

Posted 11/02/2021

The Senior Community Service Employment Program, (SCSEP) is a federally funded, community service and work-based job training program for those 55 years old and up. Its mission is to help foster individual economic self-sufficiency and promote useful opportunities in community service assignments.

SCSEP Program Assistant 
Reporting to the SCSEP Program Director


The Program Assistant will support the day-to-day operations of the ABLE Senior Community Service Employment Program (SCSEP).  S/he will be responsible for administrative and program support to staff and participants in ABLE SCSEP programs and will be expected to fulfill the following responsibilities



  1. Have full and detailed understanding of SCSEP program rules, guidelines, and requirements
  2. Assist with data collection, research, surveys, and program analysis


  1. Perform general office duties: faxing, photocopying, recordkeeping, mailings, phone calls, program marketing, etc.
  2. Communicate with participants and non-profit organizations via phone and email in a responsive, friendly, and professional manner
  3. Coordinates IT support and purchase of supplies for Regional Managers and SCSEP staff.
  4. Prepare documents, reports, correspondence using MS Office Suite, including Excel and Word
  5. Maintain electronic and hard copy files
  6. File documents and other papers correctly and accurately in Participant and Training Site (Host Agency) files.
  7. Coordinate quarterly meetings for participant guidance and instruction

Outreach/Recruitment and Community Partnerships

  1. Assist in the development of collaborations and partnerships with MassHire Career Centers, Senior Centers, and other community-based organizations
  2. Set up and coordinate meetings and information sessions
  3. Assist in recruiting and maintaining relationships with Host Agencies
  4. Actively participate in Boston SCSEP Team activities including program orientations and special events
  5. Engage in participant outreach and recruitment activities
  6. Represent SCSEP and Operation ABLE at program and relevant partner/regional meetings


  1. Perform data entry in SPARQ to include information on: intakes and enrollments; assignments; participant changes; job placements; follow-ups; terminations, etc.
  2. Collect performance data and measure against goals. Communicate issues with Program Director
  3. Ensure participants follow program durational policy. Track and monitor participant length of time in program.
  4. Identify Errors and Rejects as identified in SPARQ and communicate with Program Director and, if necessary, Regional Managers.
  5. Complete reports as required

Human Resources

  1. Coordinate recruitment of Participant Staff with Director and Regional Managers
  2. Assist in the training of new Participant Staff to assure all understand SCSEP and its policies, procedures, and requirements. Participant staff will manage program functions such as:
    • Program Assistant
    • Office Support
    • Job Developer
    • Payroll Clerk
    • Data Entry Clerk
    • Quality Control Clerk
  3. Ensure that paperwork is complete, accurate, and submitted on time
  4. Oversee timesheet due dates and submission of payroll data to ABLE headquarters
  5. Complete reports as required

Skills and Experience

    • Ideal candidate will have a minimum of five years of administrative work experience. Familiarity with state workforce development systems and delivery of employment services preferred.
    • Experienced building relationships with low-income constituents of diverse socio-economic backgrounds
    • Must be mature, enthusiastic, and possess excellent communication and interpersonal skills
    • Must be flexible, have a good sense of humor, able to get and stay organized
    • Excellent MS Office and database application skills required
    • Frequent travel required, access to own transportation required
    • Self-directed, able to work on own with minimal supervision
    • Responsiveness, accuracy, and attention to detail
    • Be a team player, enjoy working with fellow staff

Employment Specialist/Case Manager

Posted 11/18/2021

Employment Specialist/Case Manager
Reporting to the Program Manager


The Employment Specialist/Case Manager will have overall responsibility for providing the “wraparound” and support services to participants of the ABLE skills training programs. These components will include: marketing; outreach/recruitment; assessment; case management and vocational counseling; individual and group job search instruction; and job development and placement of candidates into unsubsidized jobs followed by post-placement follow-up retention services.

This individual will also develop and manage relationships with employers. S/he will contact and meet with employers to market ABLE services with a priority of placing program participants into internships and unsubsidized employment. S/he work with employers to collect job postings for ABLE clients and coordinate employer workshops, panels, and recruitment sessions.

The Program Employment Specialist/Case Manager will:

  1. Provide input on strategic outreach and marketing to potential participants for the program.   Follows up as needed to recruit potential candidates. Conduct screening and assessment activities with program applicants.
  2. Develop and maintain positive relationships with referral agencies, especially the one-stop career centers, and conduct strategic outreach and marketing to attract eligible participants.
  3. Maintain and develop relationships with agencies and organizations providing support and auxiliary services needed by program participants
  4. Meet regularly with participants to discuss individual issues such as: individual employment plans (IEPs), counseling, job development assistance, individual and family support service needs, and unsubsidized job placement. Troubleshoots as necessary for the support and auxiliary services.
  5. Be responsible for overseeing that all necessary paperwork and documentation is collected from participants and ensuring that copies of required paperwork are in the participant’s file.
  6. Anticipate potential problems with recently-placed candidates, follow up to ensure they are stable, and troubleshoot any “on-the-job” problems.  Serves as a resource for support and auxiliary services.
  7. Identifies potential employer accounts through agency program managers and employment specialists, local labor market information, networking, and marketing efforts. Develops new employer accounts and deepens existing employer relationships with ABLE.
  8. Conducts strategic outreach and marketing to generate job listings and develop/enhance recruitment relationships with area employers. Contact partner employers on behalf of program participants for the purpose of facilitating job placement.  Provide follow-up for each referral, application, and interview.
  9. Teach job search and job retention modules of the curriculum to program participants.  Keeps curriculum current and relevant and ensures consistent quality and information in programs. Recruits guest speakers from the Employer Advisory Committee (EAC) and other sources.  Coordinates company tours, trips to Career Centers, and attendance at job fairs.
  10. Maintain regular contact with job sites for issues regarding participant progress.  Serve as liaison and troubleshooter during job placement, hiring and orientation process, and post-placement period.  Ensures that required follow-up reporting is executed and completed.
  11. Track data and prepare reports as needed to describe program performance to funding organizations, employers, and other external funders or interested parties.
  12. Attend community events and meetings to represent the program and the partnership.  Pursues opportunities to further the agency/program mission and represents the agency on various boards and advisory committees.
  13. Conduct information sessions for potential participants and performs other related assignments as directed and needed.

Experience: Ideal candidate will have a minimum of five years of work experience in project management and/or supervision and be familiar with the state’s workforce development system and delivery of employment services. Experience as a case manager, employment specialist, job developer for a non-profit organization, or working as a recruiter or human resources generalist is essential.

Education: College degree or 5+ years of case management/employment experience.

Requirements: Must be committed to meeting and exceeding the goals of Operation ABLE and its programs. Must be mature, enthusiastic, and possess excellent communications and interpersonal skills. Must be able to build ongoing working relationships with diverse constituents and be able to demonstrate competence in the following areas: interviewing and assessment, teaching and/or training, counseling, career development, case management, job hunting/employment process, and job placement. The ideal candidate will have good writing skills and be well organized and detail-oriented. S/he will be able to juggle many tasks and responsibilities and be flexible with a good sense of humor. S/he will also be able to work in a collaborative and professional manner with Program Managers and Instructors.


Throughout its history ABLE has stayed true to its core mission: "…to provide employment and training opportunities to job seekers from economically, racially and occupationally diverse backgrounds”.  ABLE is equally committed to serving Massachusetts and other New England employers by providing well-qualified candidates to meet their employment needs and by training employees to have the updated skills needed to be as productive as possible at their jobs.


Founded in 1982, OA has provided training programs and employment services to more than 39,000 job seekers throughout Boston, Massachusetts, and New Hampshire, who needed job support services to re-enter the workforce. We offer a variety of services including occupational and computer skills training, job search training and support, coaching and counseling, and on-the-job training opportunities.

Operation ABLE of Greater Boston, Inc. will recruit and select persons in all positions to ensure a diverse and inclusive climate without regard to race, religion, sex, sexual orientation, veteran status, color, political affiliation, creed, national origin, marital status, or any other status as protected by federal, state, and local laws.  Operation ABLE of Greater Boston, Inc. welcomes applications from individuals with disabilities and will make reasonable accommodations for interviews and for service upon request.