Testimonials from Students, Employer Clients & ABLE Staff


Gladys M., Donnelly Medical Office Training Graduate

Charlene B, SCSEP Participant, and Computer Skills Training Graduate

Laurie B, Medical Office Skills Training Graduate

Elaine G., Remote Employee Training Program Graduate

Susan Sandler, Operation ABLE Skills2Work Computer Skills Training, 2022 Graduate

I participated in the “Operation Able Skills2Work Program” this past fall (2022). I want to express my gratitude and appreciation to our instructor Barbara Chervin, as well as the entire staff at Operation Able.  Everyone was so helpful, and I am so appreciative to have had the opportunity to brush up on my Microsoft Office skills.

Having been an executive assistant for most of my career, it had been many years since I had a formal course in Microsoft Office.

Susan Sandler, Operation ABLE Graduate

Margaret Charles, Operation ABLE Refresher & Medical Office Computer Skills Training 2022 Graduate, and SCSEP Participant

'I want to tell you about my position at North Shore Community Health! I am Admin Support for the HR Department [as a SCSEP participant]. You and Janice Braithwaite were INSTRUMENTAL in getting me in front of this great team. Her co-workers, at NSCHI, [and Allan Broome of ABLE], made the transition beautiful. It is a testimony to the Medical Office Training Program that I can be so positive about my future.’ -- Thank you always, Margaret Charles

Margaret Charles

Testimonial from Janet Wilkins, Operation ABLE 2022 Medical Office Training Program Graduate

To help me better position myself for work in a healthcare setting, I enrolled in Operation ABLE’s Medical Office Computer Training Program, a two-part program that starts with Skills2Work taught by Barb Chervin and finishes with Medical Office Training taught by Paul Piket. Overall, my experience with ABLE was simply AWESOME! Thank you, Operation ABLE!

Testimonial from Valeria Antoine, a graduate of Operation ABLE’s Medical Office Administration Training Program

Valeria is a recent graduate of Operation ABLE’s Medical Office Administrative Training Program. Valeria was a spotlight student in Operation ABLE's 2021 graduation ceremony where our keynote, Regina Robinson, Deputy Commissioner Massachusetts Department of Elementary and Secondary Education (DESE) recognized the amazing efforts of all students:

"The resilience that you showed to accomplish your goal during these unprecedented times is nothing short of inspiring and I do not want to lose this moment to applaud YOU for a job well done.” - Regina Robinson, Deputy Commissioner Massachusetts Department of Elementary and Secondary Education (DESE)

Testimonial from Eugene Montoya, a graduate of Operation ABLE’s Beginnings Training Program

“The compassion shown by the folks at ABLE and the deliberate step-by-step approach to learning brought me out of my shell of quarantine exile and gave me the new experience of remote learning via ZOOM…I’m proud to say that in early September I received a call from my supervisor inviting me to return to my former position."

"I gladly accepted as I enjoyed the role I had there, but I’m also thankful for the experience and opportunity I had with Operation ABLE. In addition to upgrading my computer skills, participating in the BEGINNINGS program enabled me to work with and help my classmates, and I found that very rewarding.” - Eugene

Testimonial from Jeanne, a graduate of Operation ABLE’s Donnelly Medical Training Program

Jeanne is a recent graduate of Operation ABLE’s Donnelly Medical Training Program. After a 25 year career in marketing, advertising, and retail operations, her position was impacted because of COVID, and she became unemployed. She was researching job training courses online and learned about Operation ABLE on the State’s Unemployment Services website.

Testimonial from Jane-Eva, a graduate of Operation ABLE’s Medical Training Program

"Once enrolled, I was amazed at how understanding and supportive the instructors were, and how willing they have been to accommodate the needs of all students. As a result, some of the initial concerns I had regarding remote learning and my computer skills quickly faded, and I have been able to put my full attention into my training and coursework."

Oum Keltoum, Operation ABLE Student 'ABLE Beginnings & Medical Office' Training Programs

“I’m incredibly grateful for the extra effort and dedicated attention I received from my [ABLE] instructors… as well as the job search support services [team]. I’m proud to say that I am now employed at Mass General Hospital in their Orthopedic Hands Services Department. I want to thank all of the OA staff and my classmates for all of their effort and support on my behalf.” - Oum

Nancy B., Operation ABLE Student
'Donnelly Grant'* Medical Office Training Program

Graduate of inaugural Donnelly Medical Office Administrative Training Program

* Operation ABLE is the proud recipient of a new grant, the Workforce Competitive Training Fund (WCTF). Operation ABLE will be training in the Health Care and Social Service Category. This accelerated 8 week program is funded by a grant awarded by the State's Workforce Competitiveness Trust Fund, in memory of the late Senator Kenneth Donnelly.

Christine D., Operation ABLE Student 'Skills2Work' Training Program

Intermediate & Advanced Microsoft Office skills training - in a classroom environment.


Irene G., Operation ABLE Student
Medical Office Training Program

This training program prepares participants for jobs in medical office registration/administration, such as Patient Service Coordinator, Patient Access Representative, and Medical Office Administrator.
I learned that Operation ABLE provides training and assistance to people who are fifty-five and older so they can return to the work force.


Operation ABLE Employer Advisory Committee Member,
Recruiting Manager at Hollister Staffing

Operation Employer Advisory Committee Member,
Senior Talent Acquisition Partner at Tufts Health Plan

Chad Cotter | Director, Talent Acquisition
Boston Medical Center

Operation ABLE’s greatest strength is its steadfast commitment to those who are seeking training and employment through any economic environment. By placing the job seeker first and foremost, Operation ABLE is, and will always be, a resource to those individuals in need of a career assistance as a purpose for its existence as an organization.

Operation ABLE is built to help those in challenging circumstances, and takes those challenges as part of its own mission. " - Chad Cotter

Beth Cabrera, Senior Managing Director
KNF&T Staffing Resources

Operation Able has been a true partner and resource for KNF&T. The work they do with their students to prepare them to re-enter the workforce, and to network for them is truly a necessity. KNF&T in particular has been the beneficiary of many smart, dedicated and professional employees, and we are thrilled to hear that Operation Able has been able to continue this work through the current health crisis.

Their dedication to their students and to providing a truly essential service during an unprecedented time is just one more example of how important this organization is to the community. I am grateful for the work they do and for the people they have introduced KNF&T to through their work. - Beth Cabrera

Jane Leung, Executive Director
Boston Asian Yes (Youth Essential Services)

The staff at Boston Asian YES just completed the Microsoft Word, Levels 1, 2 & 3 training with Operation ABLE through a Small Business Direct Access Grant and it was awesome!

Our brains are exhausted, but so much more brilliant thanks to Paul Piket. He is amazing. We cannot thank him enough.

Staff feel so much more competent using Word, and they said they can also teach our teens…. thanks to Paul...we are now “Word “smart.

I also want to thank Bill Nadler for all his advice and guidance. He and Paul were able to customize the training, so we not only learned the essentials, but also the specific skills we needed to help our youth with their school work and leadership projects at YES.

We so appreciate Operation ABLE and look forward to future opportunities.


Stephanie Legatos, Resume Writer and Job Search Coach
Boston, MA

One of my clients worked in a small community-based hospital for more than 15 years, most recently as an authorization document specialist. She’s now working for a nonprofit organization but would like to leverage her experience to find a new position in the healthcare sector. She came to Operation ABLE for assistance with her job search, as well as with the assets needed to present her credentials in the best possible light.

Given that all need to work remotely during this health care crisis, I was able to help her with resume writing, cover letter writing, and interview coaching by phone. She has a good resume — and we strengthened it by adding key words from a job posting she wanted to apply to. While doing the research related to that effort, she found that the healthcare organization she was interested in was holding a virtual job fair. With her new resume in hand, she just shared with me that within one week she had been contacted for a phone screening interview.

Paul Piket, Operation ABLE Program Instructor
Boston, MA

Teaching remotely is a new experience for me. As part of yesterday’s class. I had a PowerPoint presentation about HIPAA, an important subject in a Medical Office Training class. I had recently learned from one of my colleagues that PowerPoint has a Present Online feature (sometimes called Broadcasting). I set it up in PowerPoint – and emailed the link to all of my students. By clicking on the link, they were able to open a web browser and see the presentation. By telephone conferencing I was able to narrate the lesson as I ran the PowerPoint, just as if I were in the classroom. The lecture went well, and feedback was very positive!

Mark Gyurina, Chief Program Officer, Operation ABLE
Boston, MA

The entire Operation ABLE staff has been working tirelessly since we announced our office closure on March 16th. Our program Instructors have been communicating regularly with their students, both to share plans for continuing with classroom training as well as assist with any constraints. The Program Instructors have also worked closely with our IT and Marketing teams through the last two weekends, researching and evaluating several different remote conferencing platforms. They’ve been conducting mock webinars and classrooms sessions, both for testing functionality as well as to familiarize themselves with the tools. I’m so impressed with the effort the entire Operation ABLE team has put forth during this shutdown, but it’s their willingness to rally on behalf of their students that what will stand out the most. Despite the terrible hardship that’s been inflicted upon us all with this pandemic, I believe the Operation ABLE Team will emerge in a stronger position to assist what is certain to be a record number of job seekers once this passes.