Operation A.B.L.E. and SCSEP Staff

Operation A.B.L.E. Staff

Click here for Operation A.B.L.E. staff.

Main phone: 617.542.4180

Senior Community Service Employment Program (SCSEP) Staff

Click here for SCSEP Massachusetts

and New Hampshire.

Joan Cirillo - President & Chief Executive Officer x129

Joan Cirillo


Since 2000, Joan Cirillo has been the President/CEO of Operation A.B.L.E. (Ability Based on Long Experience), a non-profit organization whose sole mission is to help workers 45+ get back to work. She oversees all training, employment and advocacy for older workers for the agency, as well as advocates for all older workers in the Commonwealth of MA. During her tenure as President and CEO, Operation A.B.L.E. has assisted over 17,000 job seekers 45+ get back to work.

Prior to joining Operation A.B.L.E., Joan taught in the Chicago Public School system and ran training departments for John Hancock Life Insurance Company and Bank of Boston.

Joan has Bachelor’s and Master’s degrees in Education and an MBA from Simmons Graduate School of Management. She serves on Metro South/West’s Career Initiative Board, is President of the Massachusetts Society for the University Education of Women and is a Board member of Action for Boston Community Development (ABCD) and the Massachusetts Workforce Training Fund Advisory Board. In the past, she has served as Chair of the Job Training Alliance, as a Board Member of the Massachusetts Association of Older Americans and served for years on the Statewide Workforce Investment Board. Joan has been a national judge for AARP Best Awards 50+ since 2002. Acting as the spokesperson for Operation A.B.L.E., Joan has become an expert resource for the media, and has been featured in The Boston Globe, The AARP Bulletin, the U.S. News & World Report, among others, and in many "Letters To The Editor." Joan often speaks at conferences focused on employment for older workers, and from 2002 until 2009, she was the Job Doc in The Boston Sunday Globe. In addition, Joan has been a member of the Greater Boston Chamber of Commerce for over 20 years.

Mark Gyurina - Chief Program Officer x128


Mark joined the staff as Chief Program Officer in 2008. He manages the employment and training programs and is responsible for new program development, developing partnerships and collaborations, and writing grant proposals.

Mark brings over 20 years of workforce development experience in the Boston area, much of that with Jewish Vocational Services where he managed agency employment, training and adult education programs serving a wide range of target populations including refugees/immigrants, TANF recipients, dislocated workers, youth and young adults, and individuals with disabilities.

Mark holds Bachelor and Master of Science degrees from the University of Wisconsin, Madison and served three years as a Peace Corps volunteer in Thailand.

Richard Ludwig - Chief Financial Officer x127


Rick joined Operation A.B.L.E. as Chief Financial Officer in 2014. He has extensive experience in strategic planning, financial reporting, budgeting, financial forecasting, project management and process improvement in the management of large and small enterprises. He served as Chief Financial Officer and Treasurer of the Chicago 2016 Olympic and Paralympic Games bid. He was instrumental in the successful financial and operational delivery of both the Sydney (2000) and Atlanta (1996) Olympic Summer Games, in his roles as Financial Planning Program Manager and Budget Director, respectively. Rick has been a controller, tax planner and financial consultant for various firms, and was a manager in the financial management consulting practice of KPMG Peat Marwick in Atlanta. A graduate of Florida State University in Multinational Business and German, he earned a Master of International Management with distinction from the Thunderbird School of Global Management, Glendale, AZ. Rick has worked in 13 countries on five continents.

Esmael Abdulkerim - IT Systems Engineer x140

Esmael joined Operation A.B.L.E. in 2013, after working in IT for over 20 years.  As the IT Systems Administrator, his expertise keeps Operation A.B.L.E. systems running smoothly to benefit staff and clients.  Esmael has degrees in mathematics and computer science from UMass.

Patrice Ball - Program Manager, ABLE Job Resource Center x136

Patrice is the Program Manager for the new ABLE Job Resource Center, available to Boston residents as a result of a grant from the City of Boston’s Community Development Block Grant (CDBG)—Public Services.  Patrice has over 20 years’ experience in adult education, including teaching, training, workshop development/presentation, and consulting.   Her experience includes technology trainings and support, online learning, online tools, learning management systems, help desk/technology support, technology classroom integration, data management/analysis and reporting, small business consulting, and career services/workplace education. She holds a Master’s of Education in Counseling from Cambridge College, a B.A. in Psychology from Framingham State University and a Certificate of Online Teaching from the Online Learning Consortium (formerly Sloan Consortium) specializing in online tools.   She also has a Certificate in Entrepreneurial Training from UMASS Center for Enterprise Creation.

Brenda Bullock - Training Specialist x143

Barbara Chervin - Senior Training Specialist, Skills2Work & Medical Office Training
T: (617) 542-4180

Robert Timothy Crews - IT Tech Assistant

John Cross - Database Analyst & Skills2Work Assistant x141

John joined Operation A.B.L.E. as a volunteer in 2012 and transitioned to the SCSEP program the next year, acting mainly as a Tutor/Assistant in the Skills2Work program.  He has recently taken on the responsibility for the A.B.L.E. student/participant database and is now a Database Analyst.  John is assisting the Massachusetts Housing and Shelter Alliance with building an Access database for their operation.  Prior to coming to Operation A.B.L.E., he worked for close to 40 years at an environmental engineering firm, increasing the productivity of Computer Aided Design, using MS Access to support much of his work.

Stephen Currier - Job Developer, Skills2Work & Medical Office Training, x137

Steve came to Operation A.B.L.E. by way of ReServe Greater Boston. His career spans from Washington D.C. to New York and finally back to his native Boston. As part of the Workforce Development team Steve prepares students in the art of interviewing with prospective employers and strategies as to best position a resume and cover letter. His main objective as a Job Development Specialist is to match and place ABLE program participants with employers via internships and ultimately potential employment. Steve received his BA. in journalism from Northeastern University.

Rick EllisCommunications and Social Media Coordinator X131

Rick is a Public Relations/Marketing Communications professional with over 30 years’ experience planning and leading public relations. He has successfully executed marketing strategies in support of non-profit and for profit companies.  Mr. Ellis actually has prior experience with ABLE.  In 2011, he became a SCSEP participant helping develop our website and social media sites. His diverse experience includes AT&T Wireless, state government and several non-profit and Foundations.  He has worked closely with state, national business and industry reporters; and launched new products, corporate campaigns and community projects with non-profits in Ohio and Massachusetts.

Shirley Fickett - Program Manager, Skills2Work, Medical Office Training  x133

Shirley’s experience in multiple teaching modalities, from classroom lectures to online teaching forums, prepared her well as she was named Program Manager for the Skills2Work and Medical Office & Healthcare Office Training in 2015.  Shirley enlists various teaching methods, effectively reaching the maximum number of students with different needs, abilities and learning styles.  Shirley has an MBA from Babson College and B.S. from UMass Dartmouth in Management with minors in marketing and computer science.  She is also a certified healthcare professional with expertise in the medical and pharmaceutical industries.  Through the National Health Career Association, Shirley holds the following national certifications:  Certified Healthcare Instructor, Certified Medical Administrative Assistant, Certified Billing and Coding Specialist and Certified Electronic Health Records Specialist.  Through the American Association of Professional Coders, she is a Certified Professional Coder.

Martha Fields - Program Manager,  x122

Martha joined Operation A.B.L.E. in 2015, bringing a wealth of experience as an international business consultant, entrepreneur and expert in management, human resources, career management, leadership development and diversity and inclusion. She was a vice president at a Harvard Medical School affiliated teaching hospital and in 1994 founded her management consulting firm, Fields Associates, Inc., in Cambridge.  Her clients have included Bank of America, Children’s Hospital Boston, Fidelity Investments, Harley-Davidson and Harvard University.  Martha is the author of seven books, including “Indispensable  Employees:  How to Hire Them.  How to Keep Them” and “Managing Diversity:  Expert Solutions to Everyday Challenges” which was published by Harvard Business School.  She has appeared as an expert on CNN, ABC, PBS, FOX25, CBS, NBC and in Fortune and Forbes.  A graduate of Boston University, she received her B.A. in Hispanic Studies and Sociology.

Myriam Forero - Finance Manager x126

Myriam left New Jersey to come to Boston in search of new opportunities.  With over 20 years of financial experience in a wide array of business environments, Myriam joined Operation A.B.L.E. to assist the Chief Financial Officer with payroll, accounts receivables, accounts payable, bank reconciliations and other financial projects.  She received her B.A. in business administration from Georgian Court University in New Jersey.

Claudine Guerrier - SNAP Outreach Coordinator x135

Claudine is involved in the Wednesday Information Sessions Operation A.B.L.E. runs to introduce people to the agency’s services.  There, she reminds participants that age is no barrier to ambition. She recently joined Operation A.B.L.E. after a career focused on health services.  She had been a respiratory technician at Mount Sinai Medical Center and also worked at AIDS ACTION Boston, Lynn Community Health Center and Boston Medical Center.  Claudine received her bachelor’s degree in human services from Springfield College and M.Ed. (concentration in counseling psychology) from Cambridge College.

Wayne Jones- Program Manager, ABLE Beginnings x125

Wayne is the manager and principal instructor for the A.B.L.E. Beginnings computer and job search classroom training program.  His background includes radio communications, office product and computer field service.  Wayne has taught a broad range of subjects:  military leadership and instruction techniques for non-commissioned officers, product trainings for new customers, office equipment repair classes and safety workshops for field service employees, and classes in Microsoft Windows and Microsoft Office.  Wayne joined Operation A.B.L.E. in 2007 following a US Army tour at the Fort Devens NCO Garrison School, then over 10 years with IBM, over 10 years with Mac-Gray Copico, and 14 concurrent years with the Boston Chapter of the Appalachian Mountain Club.

Angel Miranda- Payroll Manager & SCSEP Program Manager x139

Luis Morales - Employment Specialist, Rosie's Place, 617-480-1993


William (Bill) Nadler - Sr. Training Specialist, Corporate Workforce Onsite & Offsite x142

Bill is the Senior Training Specialist and Office Technology Administrator.  Bill teaches Microsoft Office computer skills to students in many in-house training programs as well as performing corporate training for incumbent workers at various locations throughout the greater Boston area.  A “natural” when it comes to teaching people how to use various computer software applications, Bill has a way of explaining highly complex topics in a number of ways to ensure that everyone “gets it.”  In addition to possessing the qualities of an effective instructional leader, Bill has the ability to create a climate that demonstrates a commitment to success for all people.  Bill holds a B.S. degree in mechanical engineering from Northeastern University.  His background in the electro-mechanical packaging group at MIT Draper Laboratory has served him well as technology administrator.  While at Draper Laboratory he participated in the design verification testing of the Apollo Space Program Guidance & Navigation System and US Navy Poseidon Submarine Missile Guidance System.

Hyacinth Sankey - Training Specialist - ABLE Beginnings

Elizabeth Tinsley - Receptionist x120

Rachel Weber Program Assistant, Skills2Works, Medical Office & Health Care Training Programs x130

Regina Wright - IT Technical Assistant

Senior Community Service Employment Program (SCSEP)

Dave Bassett - A.B.L.E. SCSEP Director 617-542-4180 x132



Dave joined Operation A.B.L.E. in March 2017 as the new Senior Community Services Employment Program (SCSEP) Director. Dave is responsible for working with the four regional managers to deliver work experience and job search training services to mature workers from Essex, Middlesex, Norfolk, Suffolk and Worcester counties in Massachusetts, as well as throughout New Hampshire.

Dave has extensive experience in planning and managing a variety of workforce development programs with the Commonwealth of Massachusetts and the City of Boston. Dave previously held the position as Deputy Director of Workforce Development and Adult Learning at the Mayor's Office of Workforce Develop for the city of Boston.

Dave has a Bachelor of Science Degree from the University of Dayton, OH and remains in an active leadership role with English for New Bostonians.

Tarnya Jones-Jenkins - SCSEP Administrative Assistant - 617-542-4180 x123


Tarnya joined Operation A.B.L.E. in May 2017 as the Administrative Assistant for the SCSEP Program. Tarnya resided in Anchorage, AK for almost 20 years and attended the University of Alaska. In 2012, Tarnya decided it was time to return to her Massachusetts roots. Tarnya is a former student and proud graduate of the A.B.L.E.’s Skills2Work Program. After graduating from Skills2Work, Tarnya was employed with Fidelity Investment Services in Canton, MA. However, Tarnya decided she wanted to utilize the skills she acquired from the program to give back and assist others who are trying to reinvent themselves in the workforce.


Charles (Keith) Benton - SCSEP Regional Manager - Suffolk County 617-542-4180 x138


Prior to joining the SCSEP team, Keith, as he likes to be called, worked in the field of Human Services as a Clinical Supervisor for Spectrum Health Systems. He was a licensed Alcohol and Drug Counselor.

Keith began working for Operation A.B.L.E. in 2017 as a SCSEP case manager and employment specialist working with SCSEP participants to achieve their employment goals. Keith’s work and rapport with participants was outstanding and earned him a promotion to the position of Suffolk County Regional Manager for the SCSEP program.

Darneese Carnes - SCSEP Employment Specialist, 617-542-4180 x124


Ron Genzale- SCSEP Program Specialist, 617-542-4180 x121


Ron has been with Operation ABLE since 2013. He comes to us with an extensive history of career counselling and job development as well as many years’ experience in the private sector in customer and concierge services.

Amalfi Ginnetty- SCSEP Employment Specialist, 617-542-4180 x146


Angel Miranda - SCSEP Program Specialist, Payroll Manager 617-542-4180 x139



Karen Sowsy - SCSEP Regional Manager - Norfolk, Metro West & Worcester Counties, 617-745-4013


Karen earned a B.S.B.A. in Accounting from Boston University and worked in the mutual funds area for 17 years.

After so many years in the world of finance, she wanted to change careers to make more of a direct impact in helping people. After a few months of searching on her own, Karen discovered SCSEP and Operation A.B.L.E. Soon after, the leadership recognized her talent and qualities and hired her.

Karen was made a regional manager for SCSEP in December 2016, responsible for Norfolk and Worcester Counties and the Metro West area, including Framingham and Natick. What she enjoys most about working for Operation A.B.L.E. is the opportunity to meet, work with and help people from a wide range of backgrounds and experiences.

Jill Fainberg - SCSEP Area Program Coordinator, 508-626-7142


In 2014, Jill started as the Employment Specialist for (Western) Middlesex County, based in Framingham, and became the Area Program Coordinator in 2017. Prior to this, she taught English as a Second Language to adults. She had worked in the Office for Resources at Wellesley College for 19 years, working on a variety of computer related issues. Sponsored by the Fulbright office, Jill worked for the Japanese Ministry of Education in Yokohama for one year. She has a BA from Colgate University in East Asian Studies.

Benetta Kuffour - SCSEP Employment Specialist, Worcester 508-373-7685


Stacy McGrath - SCSEP Employment Specialist, Brookline 617-470-1879


Joslyn Portier - SCSEP Employment Specialist, Quincy 617-745-4000 x4009


Marion Ringquist - SCSEP Resource Assistant, Quincy 617-745-4028



Claire A. Murray - SCSEP Regional Manager - Essex & Middlesex Counties, 978-651-3050


SCSEP Essex – Middlesex Regional office of Elder Services of the Merrimack Valley, Lawrence, MA

Claire is SCSEP Regional Manager for Essex and Middlesex counties. Previously, she worked for a community action agency serving underserved populations and managed a community technology center where marginalized, low-income residents gained computer skills, connected with family and friends, and created a community within the community.

Claire has been described by colleagues as a "fierce advocate for her clients," who "is truly dedicated to helping underserved populations become more self-sufficient.”

Claire received her Bachelor’s and Master’s degrees from Northeastern University and has been named to Who's Who in the East and Who's Who of American Women.

Michael Donaghue- SCSEP Employment Specialist, 978-651-3050


Kate Kozisky- SCSEP Employment Specialist, Salem, 978-825-7253


Mayra Nunez- SCSEP Area Program Coordinator, Greater Lowell to Lawrence, 978-651-3050


Satellite SCSEP Office located at the Career Center of Lowell and Lawrence MA

Mayra N. Nunez began working at Operation A.B.L.E. in June 2017, as the Area Program Coordinator for the Greater Lowell to Lawrence corridor. She came from Greater Lawrence Community Action Council where she worked for 3.5 years. Before that, she worked for immigration attorneys for 10 years. Mayra is fluent in English and Spanish, does Spanish/English translations for the Lawrence community, and is a Notary Public.

Milagros Perez-Urena - SCSEP Employment Specialist, Lawrence, 978.651.3050


Satellite SCSEP Office at ValleyWorks, Lawrence, MA, 

Janet Robles- SCSEP Payroll Coordinator, 978-651-3050


Terri Rongitsch- SCSEP Employment Specialist, Cape Ann 978-708-6022


Diane Smith - SCSEP Employment Specialist, 78-770-8504


Satellite SCSEP Office at Career Center of Lowell, Lowell, MA


Rick Norcross - SCSEP Area Coordinator, Middlesex County (Except Metro West) 617-661-7867

Satellite SCSEP Office located at the Career Source, Cambridge


Rick Norcross joined Operation A.B.L.E. as a SCSEP Employment Specialist in 2013. He became the Area Program Coordinator for lower Middlesex County in 2017.

Rick’s work history reflects his interest in a wide variety of activities. He was an arts administrator, architectural model-builder, owner/operator of a small business and Patient Care Coordinator at Mass. General Hospital. Now, in his current position, Rick especially enjoys working with SCSEP participants from a wide range of backgrounds and ages over 55.

For the past 8 years, Rick has been chronicling the life and work of an immunologist who may have discovered an antibody that will lead to a vaccine to prevent HIV/AIDS. His goal is to write a book based on this research.


Daniel Hobbs - SCSEP Regional Manager - New Hampshire 603-206-4405


Dan Hobbs came to Operation A.B.L.E. in 2017 with 15 years of experience in Senior Services in both Massachusetts and New Hampshire. Dan’s professional interests lie in assisting senior citizens in remaining self-sufficient, connected to their communities, and maintaining a sense of dignity. He has administered the Senior Community Service Employment Program (SCSEP) in New Hampshire since 2009.

Dan has a degree in Communications and Psychology from the University of New Hampshire and has spent the majority of his professional career in social services. Outside of work, Dan is a dedicated youth hockey coach, an avid jazz fan, and a father to two sons.

Louise DeBlois - SCSEP Area Program Coordinator, Carroll, Coos & Grafton Counties, 603-752-2600


Louise is a Berlin, NH native and has taken ‘reinventing one’s self’ to a whole new level. Her career has spanned across various industries and geographies as a restaurant owner; independent insurance Agent/Broker; Adjuster and more. Though, being a mother, grandmother and great grandmother makes her prouder than any career success ever could.

Today Louise has come full circle. She has returned to her home town, but this time as a seasoned SCSEP Program participant turned SCSEP Area Program Coordinator. Her multi-industry career path; commitment to assisting her community’s older population, and intimate knowledge of the SCSEP Program makes for a strong and dedicated advocate for Operation A.B.L.E.’s SCSEP mission. And so it seems, Louise continues with her adventurous spirit of reinvention.

Kathryn Brown - SCSEP Program Coordinator - Cheshire, Sullivan and parts of Hillsborough and Grafton Counties, 603-860-0841


Kathryn Brown is an Area Program Coordinator for Operation A.B.L.E. in Cheshire, Sullivan and parts of Hillsborough and Grafton Counties in New Hampshire. Kathryn holds a Bachelor degree in Business Management, a Masters in Education and a Doctorate in Clinical Hypnotherapy. Before joining SCSEP she taught in public and parochial schools and classes in Hypnotherapy as a modality to change habits and for stress reduction. She volunteers at her local Senior Center. This is her third year in SCSEP and what she enjoys the most about her job is meeting new people and helping them move forward in their lives with greater self-esteem.

Kristin Gorrie - SCSEP Area Program Manager, 603-206-4407


Kristin has been a SCSEP (Senior Community Service Employment Program) Program Manager since 2009, covering New Hampshire’s Southern and Seacoast regions and recently joined Operation A.B.L.E. in February 2017.

Prior to entering the non-profit world, Kristin worked for many years as an Outside Sales Executive and Technical Recruiter/Employment Specialist.

Kristin earned a Bachelor of Arts Degree in English from Wittenberg University in Springfield, Ohio.

When she’s not working, Kristin enjoys playing (and watching) tennis, hiking and spending time with her husband and two young daughters.

Luce Duvert- SCSEP Employment Specialist


Mary Hanson- SCSEP Employment Specialist


Samira Karrar- SCSEP Employment Specialist


Janeen Noyes- SCSEP Employment Specialist


Donna Roberts- SCSEP Employment Specialist


Darlene Savageau- SCSEP Employment Specialist


Virginia Swanson- SCSEP Employment Specialist, 603-206-4417